Shopify technical support & maintenance.
While your store is live, we're working behind the scenes. Bug fixes, speed optimization, new feature development, security updates, and 24/7 monitoring. Our Shopify Partner certified team guarantees your store runs without interruption.
What kind of support do we provide?
Bug fixes & error resolution
Checkout issues, display errors, theme conflicts, app integration problems. Solutions typically within 24-48 hours.
Speed optimization
Core Web Vitals improvement, image optimization, unnecessary application cleanup, JS minification. Average 40-60% speed increase.
New feature development
Quick view, swatch selector, custom filters, loyalty programs, bundle builder. Custom development.
SEO & CRO improvement
Schema.org, meta optimization, A/B tests, funnel analysis. Data-driven improvements.
Theme updates
Seasonal campaign designs, new product category pages, content refresh, design improvements.
Integrations & applications
Klaviyo, HubSpot, ERP, accounting software, marketplace integrations. All kinds of 3rd party connections.
The right plan for you.
For one-off tasks
- ✓ Minimum 2 hours
- ✓ Bug fix or minor development
- ✓ Email support
- ✓ No package required
For small stores
- ✓ Up to 5 hours/month support
- ✓ Bug fixes and minor adjustments
- ✓ Email support, 48h response
- ✓ Monthly report
For growing brands
- ✓ Up to 15 hours/month support
- ✓ New feature development
- ✓ Slack + email, 24h response
- ✓ Monthly strategy meeting
- ✓ CRO optimization recommendations
For Shopify Plus stores
- ✓ Dedicated team
- ✓ Unlimited project scope
- ✓ 4h critical response (SLA)
- ✓ Weekly meeting
- ✓ Uptime monitoring
- ✓ Priority escalation
Frequently asked questions.
The Essential package is for minor fixes, the Growth package is for new feature development and strategy support, and the Dedicated package offers full-scope service for Shopify Plus stores.
24-hour SLA guarantee with the Growth package, 4-hour with the Dedicated package. Immediate intervention for critical issues (store crash, payment error).
Yes. Unused support hours are rolled over to the next month (maximum 2 months).
Theme errors, application conflicts, speed optimization, SEO improvement, new feature development, integration setup, and security updates.
Yes. We also provide services for one-off tasks with our hourly support model. Minimum 2 hours.
Shopify Technical Support & Maintenance – Rivanti
Ongoing Shopify technical support and maintenance for active stores. We provide bug fixes, speed optimization, security updates, new feature development, and monthly performance reports. Our SLA-backed support plans ensure your store runs smoothly around the clock.
What Our Support Plans Include
Our monthly Shopify support retainers cover: critical bug fixes and issue resolution, site speed and Core Web Vitals monitoring, app updates and compatibility checks, security patches and vulnerability monitoring, minor design adjustments and content updates, Google Analytics and conversion tracking maintenance, and monthly performance reports with actionable recommendations.
Priority Response Times
We categorize issues by severity and respond accordingly. Critical issues (store down, checkout broken, security breach) receive immediate attention. High-priority issues (broken functionality, tracking errors) are addressed within 4 business hours. Standard requests (design tweaks, content changes, feature additions) are handled within 1-2 business days.
Proactive Monitoring
We don't wait for problems to happen. Our proactive monitoring includes uptime tracking, page speed benchmarking, broken link detection, SSL certificate monitoring, and Shopify platform update compatibility testing. When we spot a potential issue, we fix it before it impacts your customers.
Development Hours
Each support plan includes a monthly allocation of development hours for new features, customizations, and improvements. Unused hours roll over for up to 2 months. This gives you flexibility to tackle both urgent fixes and planned enhancements without separate project contracts.